Refund policy

Refund, Returns & Exchanges Policy

Please choose carefully before placing your order. Luxe Persé does not offer returns, refunds or exchanges for change of mind. We strongly recommend reviewing the product description, sizing information and colour selection carefully before completing your purchase. Luxe Persé does not offer exchanges, including exchanges for another size, colour or style.

If there is a genuine fault or other issue covered by Australian Consumer Law, your rights under Australian Consumer Law will continue to apply.

Faulty, damaged or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, you receive an incorrect item, or you discover an apparent fault, you must contact us within 30 days of receiving your order to lodge a claim through our standard returns process.

Please contact us at luxeperse@outlook.com before returning any item and provide:

• your order number
• a description of the issue
• clear photographs of the item and issue

Returns sent without contacting Luxe Persé first will not be accepted through our standard returns process.

If your return is approved, we will provide return instructions. Approved returns must be sent within 14 days of receiving those instructions unless otherwise agreed.

We reserve the right to inspect and assess the item, including its condition, care and use, before determining whether a fault is present and what remedy is appropriate.

Damage caused by normal wear and tear, misuse, accidental damage, improper care or failure to follow the garment care instructions is not considered a product fault.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Proof of purchase

We may request reasonable proof that the item was purchased from Luxe Persé before processing a claim. Proof of purchase may include an order confirmation, receipt, order number or other reasonable evidence of purchase.

Sale and promotional items

Sale, discounted and promotional items are not eligible for change-of-mind returns, refunds or exchanges. This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise fails to meet an applicable consumer guarantee.

Order cancellations and changes

Please check your order carefully before completing your purchase.

Once an order has been placed, we cannot guarantee that changes or cancellations can be made, particularly once the order has entered processing or has been dispatched.

If you notice an error in your order, please contact us as soon as possible at luxeperse@outlook.com.

We will try to assist where possible, but we cannot guarantee that an order can be changed or cancelled.

Incorrect delivery details

Customers are responsible for providing complete and accurate delivery information when placing an order. If you notice an incorrect delivery address, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected where collection was reasonably required, additional postage may be required before the order can be resent.

This does not apply where the delivery problem was caused by Luxe Persé or where applicable consumer law provides otherwise.

Return postage for faulty products

Where a product is confirmed to have a problem covered by Australian Consumer Law, reasonable return postage costs will be reimbursed where required by law. Please contact us before arranging a return so we can provide the appropriate return instructions. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.

Questions

If you have a question about an order or believe there is a problem with an item, please contact via luxeperse@outlook.com